Posted: 09/10/2021

As part of our “People Helping People” credit union philosophy, the PSE Team is always ready to meet the needs of our members no matter how big or small. We currently employ over 50 full and part time staff members at our three locations throughout Cuyahoga and Medina Counties.


1. This position is charged with fulfilling all activities relative to delinquency control loss prevention and the recommendation of charge-offs on a monthly basis in accordance with policy.

2. This position requires an understanding of all regulatory and compliance matters pertaining to the collection of consumer loans.


* Responsible for all communications related to the collection of delinquent loans and/or negative share accounts.

* Responsible for the recommendation of accounts for repossession and/or legal action.

* Responsible for the administration of the Overdraft Advance Program.

* Responsible for the collection of all negative deposit accounts.

* Reports closed deposit accounts to Chex Systems and determines the course of collection action.

* Tracks paid-ahead loans and corresponds with member as appropriate.

* Ensures that all Metro 2 and E-Oscar maintenance is completed on a timely basis.

* Responsible for meeting standard of 30-40 calls per day.

* Tracks and provides collection statistics to Accounting Department as required.


Minimum of 1 year of collections experience.

High school graduate.

Possess excellent communication skills both verbally and written.

Ability to motivate and influence others.

Ability to perform analytical interpretation, evaluation and/or constructive thinking of problems that may require analysis of a wide variety of data.

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